For a business, good IT support is prevention: tested backups, documented access control and a service agreement with defined response times. For a household, it's someone who shows up, fixes the thing and explains it in plain language. Expect $90–$175/hr for break-fix work, or a managed plan at $75–150 per user per month.
Credentials worth checking: CompTIA A+ or Network+, Microsoft 365 or Google Workspace partner status, and — for anyone handling card data or health records — familiarity with PCI DSS, HIPAA and your state's breach notification law. Ask for cyber liability insurance; it's the policy that responds when a breach happens on their watch.
On Marketit you'll find IT consultants that are manually vetted. Say in the chat whether it's home or business and you'll get several proposals that fit, without explaining the problem three times to three salespeople.
Business SEK 850–1,400/hr excl. VAT. Private SEK 600–1,100/hr incl. VAT (RUT halves labour). Service contracts from SEK 3,500/month.
When email misbehaves, during a migration to a new platform, when setting up a new computer or server, ahead of a security or compliance review, on a suspected intrusion, or on an ongoing plan so emergencies stop happening.
Defined response times — for example 4 hours on critical faults and one business day otherwise — plus a clear scope: helpdesk, patching, antivirus and monitoring, backup, and a monthly report. It should also set out an escalation path, after-hours rates and a notice period, usually 30 to 90 days. Ask for the template before you sign.
Business data daily, with weekly and monthly retention; critical systems continuously or hourly. Keep copies in at least two separate places, one local and one in the cloud, and make one of them immutable so ransomware can't encrypt it. Test a restore every quarter — an untested backup isn't a backup.
For software, configuration and account issues, yes, and it's usually faster. The technician connects with your consent through tools like TeamViewer, Splashtop or Microsoft Quick Assist. Hardware failures, cabling and new equipment setup still need someone in the room.
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