For a business, good IT support is prevention: tested backups, documented access control and a service agreement with defined response times. For a household, it's someone who turns up, fixes the thing and explains it in plain language. Expect £60–£120/hr for break-fix work, or a managed plan at £40–90 per user per month.
Credentials worth checking: CompTIA A+ or Network+, Microsoft 365 or Google Workspace partner status, and Cyber Essentials certification — which is mandatory for many public sector contracts. Anyone handling personal data must understand UK GDPR and the 72-hour breach notification to the ICO. Ask for cyber liability and professional indemnity insurance.
On Marketit you'll find IT consultants that are manually vetted. Say in the chat whether it's home or business and you'll get several proposals that fit, without explaining the problem three times to three salespeople.
Business SEK 850–1,400/hr excl. VAT. Private SEK 600–1,100/hr incl. VAT (RUT halves labour). Service contracts from SEK 3,500/month.
When email or Microsoft 365 starts misbehaving, during a move to new systems, when setting up machines for a new starter, before a Cyber Essentials assessment or a client security questionnaire, and immediately on a suspected breach — a personal data breach normally has to be reported to the ICO within 72 hours. An ongoing plan is what stops most of these becoming emergencies.
Defined response times — for example 4 hours on critical faults and one working day otherwise — plus a clear scope: helpdesk, patching, antivirus and monitoring, backup, and a monthly report. It should also set out an escalation path, out-of-hours rates, a UK GDPR processing agreement and a notice period, usually 30 to 90 days.
Business data daily, with weekly and monthly retention; critical systems continuously or hourly. Keep copies in at least two places, one local and one in the cloud, and make one immutable so ransomware can't encrypt it. Check where the cloud copy is held — UK or EEA storage keeps international transfer rules simple. Test a restore every quarter.
For software, configuration and account issues, yes, and it's usually faster. The technician connects with your consent through tools like TeamViewer, Splashtop or Quick Assist. Hardware failures, cabling and new kit setup still need someone in the room.
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