IT support — managed services for businesses and homes
For a business, good IT support is prevention: tested backups, documented access control and a service agreement with defined response times. For a household, it's someone who turns up, fixes the thing and explains it in plain language. Expect £60–£120/hr for break-fix work, or a managed plan at £40–90 per user per month.
Credentials worth checking: CompTIA A+ or Network+, Microsoft 365 or Google Workspace partner status, and Cyber Essentials certification — which is mandatory for many public sector contracts. Anyone handling personal data must understand UK GDPR and the 72-hour breach notification to the ICO. Ask for cyber liability and professional indemnity insurance.
On Marketit you'll find IT consultants that are manually vetted. Say in the chat whether it's home or business and you'll get several proposals that fit, without explaining the problem three times to three salespeople.
Price level
Business SEK 850–1,400/hr excl. VAT. Private SEK 600–1,100/hr incl. VAT (RUT halves labour). Service contracts from SEK 3,500/month.
When should you hire a it support?
When email or Microsoft 365 starts misbehaving, during a move to new systems, when setting up machines for a new starter, before a Cyber Essentials assessment or a client security questionnaire, and immediately on a suspected breach — a personal data breach normally has to be reported to the ICO within 72 hours. An ongoing plan is what stops most of these becoming emergencies.
Common mistakes to avoid
- Putting off backup until the day it's needed. By then it's too late.
- Treating symptoms without documenting the root cause, so the same fault returns every month.
- Running Microsoft 365 or Google Workspace without multi-factor authentication. One leaked password reaches mail, files and customer records.
- Having no processing agreement in place, then discovering after an incident that you still owe the ICO a report within 72 hours.
- Letting the provider own your domain, tenant or licences. They should always be in your company's name.
Checklist before you hire
- Business: get response times in writing (an SLA), e.g. 4 hours on critical faults
- Confirm how backup works, where copies are stored and how often restores are tested
- Ask whether they hold Cyber Essentials or Cyber Essentials Plus
- Check experience with your core stack — Microsoft 365, Google Workspace, Sage, Xero
- Settle access control: who holds admin rights and what happens when the provider leaves
- Agree a UK GDPR data processing agreement if they can reach personal data
Frequently asked questions
What should a managed service agreement include?
Defined response times — for example 4 hours on critical faults and one working day otherwise — plus a clear scope: helpdesk, patching, antivirus and monitoring, backup, and a monthly report. It should also set out an escalation path, out-of-hours rates, a UK GDPR processing agreement and a notice period, usually 30 to 90 days.
How often should backups run?
Business data daily, with weekly and monthly retention; critical systems continuously or hourly. Keep copies in at least two places, one local and one in the cloud, and make one immutable so ransomware can't encrypt it. Check where the cloud copy is held — UK or EEA storage keeps international transfer rules simple. Test a restore every quarter.
Does remote IT support work as well as on-site?
For software, configuration and account issues, yes, and it's usually faster. The technician connects with your consent through tools like TeamViewer, Splashtop or Quick Assist. Hardware failures, cabling and new kit setup still need someone in the room.
Companies in it support
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