Frequently asked questions about it & digital

A template build on WordPress, Squarespace or Webflow runs £1,500–4,500. A bespoke site from an agency costs £6,000–25,000. Budget separately for hosting at £10–50 a month and a care plan at £100–600 a month. Quotes are usually shown excluding VAT, so add 20% if you can't reclaim it.

Ad-hoc break-fix support runs £60–£120/hr. Most small firms are better off on a managed plan at £40–90 per user per month covering monitoring, patching, endpoint protection, backup and a response-time guarantee. Check the SLA for what counts as a priority one and what out-of-hours callouts cost.

A technical audit, keyword research, on-page work on titles, structure and internal linking, a content plan, digital PR or link acquisition, and monthly reporting. Retainers run £750–3,500 a month. If you trade locally, make sure Google Business Profile work is written into the scope. Expect four to six months before the effect compounds.

A focused MVP costs £20,000–55,000. A complex app with a back end, payments and an admin portal runs £60,000–250,000. React Native or Flutter typically saves around 30% against two native builds. Add App Store and Play Store fees and maintenance at 15–20% of build cost a year.

UK GDPR and PECR. You need a lawful basis for processing, a privacy notice that matches what your site actually does, and prior consent for any non-essential cookie — analytics included, so a banner that only says 'we use cookies' isn't enough. Most organisations must pay the ICO data protection fee, currently £52–£3,763 a year by size, and a personal data breach has to be reported to the ICO within 72 hours. A compliance review costs £1,000–4,000.

Multi-factor authentication everywhere, prompt patching, endpoint protection, tested offline backups and phishing training for staff. Working towards Cyber Essentials, and Cyber Essentials Plus where clients demand it, costs a few hundred pounds and is now a condition of many public sector and enterprise contracts. Cyber insurance usually asks for the same controls.